Customer Service Customer Service Need help finding the right products to carry in your store? Personal Shoppers are ready to assist you! They’ll help you find just the books you need. click here Need to contact Dover with a question, complaint or idea? Customer Care Agents are standing by to help you with everything from orders to credits. click here Want to contact a Sales Representative in your area? Sales Representatives Across the country and around the globe, our representatives can help. click here Interested in new customers and special offers? Sales Partner It takes just 4 clicks to get the full story! click here Looking for the answers to Frequently Asked Questions? Displays and other Sales Resources How do I get a free spinner rack? What other types of display material do you offer? How can I get images and descriptions of Dover books? Security and Privacy Is Dover's Website secure? My Account Can I manage my account online? How do I contact Dover if I have a problem or question? Contacting Dover or David & Charles via eMail Contacting Dover or david & Charles via Postal Mail Contacting Dover or David & Charles via Phone Contacting Dover or David & Charles via Fax Promotions, Trade Shows and Advertising Do you ever offer any special promotions with extra discount? What is your co-op policy? What about remainders? Do you attend the The International Craft Hobby & Stitches trade Fair? Are there any special requirements for placing an order at the ICHF Stitches trade show? Are Dover books promoted to consumers? Can Dover help me get New Customers? Catalogs and Mailing Lists How can I get the latest Dover catalogues? Does Dover have an eMail list? Distributors and Representatives Does Dover have Sales Representatives? Can I buy books through a distributor? Choosing Books for Your Store How will Dover's SalesPartner help me select the fastest sellers? What are your best sellers? Do you have Recommended Assortments? Can someone help me? Product Information How can I learn more about what's in a book? Do any of your products have market restrictions? Do you sell anything other than books? Can I get samples? Returns and Exchanges What is your returns policy? Shipping What are my domestic shipping options? What are my international shipping options? Will you ship collect? Do you offer expedited shipping services? Who pays the freight on shipments? How do I get FREE freight? Can I trace my shipment online? Will you deliver an order to my customer for me? Ordering Can I place an order on-line? Can I fax my order? Can I pay for my order by credit card? Does credit card payment of my order qualify for the trade discount? Does paying for my order by credit card eliminate the need for completing a credit application? Can I pay by wire transfer? Can I pay by Money Order or Cheque from a bank outside the UK? Will you deliver an order to my customer for me? What is your policy on small orders? How do I open an account with you? What are your credit terms? What is your opening order requirement? What is your minimum reorder? How long does it normally take to fulfill an order? SalesPartner Program How will SalesPartner help my bottom line? How will SalesPartner help me get new customers? How will SalesPartner program help me select hot-sellers?